imperfekt human is a small business run by a single person, and these products are print-on-demand making a full, no-questions-asked, satisfaction guaranteed policy nearly impossible. however there are some exceptions (see below). please make every effort to ensure your order is correct when purchasing. thank you for your support and understanding!

imperfekt human / SPOD will not grant a refund, credit your account, or replace a printed product unless the product was misprinted, the product was damaged (excluding damages during delivery), the product does not match the fulfillment information (e.g., the printed image is incorrect or placed incorrectly, the product is the wrong size, color, or type, etc.). imperfket human / SPOD has the sole discretion to grant a refund (including the refund method), credit your account, or replace a printed product. In order to request a refund, credit, or replacement, you must send a photograph and a brief explanation of the problem to imperfekt human via email at bjorn@theimperfekthuman.com within 30 days of delivery.

For clarification, imperfekt human / SPOD will not grant a refund, credit your account, or replace a printed product solely because it was unsatisfactory for any reason (excluding the matching of the provided fulfillment information as outlined above).

if the shipping provider did not complete delivery or the delivery was late, you must place a new order, or the recipient of the individual order must attempt to resolve the delivery dispute with the shipping provider.